Privacy Policy

Effective date: 5 May 2026

This Privacy Policy explains how 9pokies.casino, operating under the brand 9pokies, collects, uses, stores, discloses, and protects personal information in connection with its website, player account services, gambling-related services, customer support, payment processing, fraud prevention, and legal compliance activities.

9pokies is committed to handling personal information in a lawful, fair, and transparent manner. For users in Australia, this Privacy Policy is intended to align with the Privacy Act 1988 (Cth), including the Australian Privacy Principles, and to reflect relevant obligations that commonly apply to online gambling operators and associated compliance functions, including anti-money laundering and counter-terrorism financing requirements. Where services are made available across borders, equivalent or higher data protection standards may also be applied where appropriate.

By accessing or using 9pokies.casino, creating an account, submitting information, or continuing to use the services, you acknowledge that your personal information will be processed as described in this Privacy Policy. Where consent is required by law for particular processing activities, registration and the active submission of information may constitute that consent. Where processing is necessary to perform a contract, comply with legal obligations, or protect legitimate business interests, 9pokies may also rely on those lawful grounds as applicable.

If you have any questions about this Privacy Policy or would like to exercise your privacy rights, you may contact: [email protected]

Introduction

9pokies acts as a controller of personal information collected through 9pokies.casino for the purposes described in this Privacy Policy. In practical terms, this means 9pokies determines why and how personal information is processed in connection with account registration, identity verification, betting activity, responsible gambling controls, fraud screening, payment administration, customer support, and compliance obligations.

Online gambling services require the collection and verification of certain personal information. Without this information, 9pokies may be unable to open or maintain an account, process bets or withdrawals, verify identity, respond to support requests, prevent fraud, or comply with legal and regulatory obligations. For this reason, some personal information is mandatory. If you do not provide required information, access to some or all services may be refused, limited, suspended, or terminated.

Information We Collect

9pokies may collect personal information directly from you, automatically through your use of the website, and from trusted third-party sources. The categories of information collected may include the following.

Personal identification details

This may include:

• full name
• date of birth
• residential address
• postal address
• email address
• telephone number
• username and account credentials
• nationality or country of residence
• government-issued identification details where required for verification

Account and profile information

This may include:

• account registration details
• account preferences
• player settings
• responsible gambling settings
• communication preferences
• records of consent where relevant

Financial and transaction information

This may include:

• deposit and withdrawal history
• payment method details
• billing information
• transaction identifiers
• chargeback records
• bonus and promotional redemption history
• betting, wagering, and settlement records
• account balance and wallet activity

Verification and KYC information

To comply with know your customer, age verification, fraud prevention, and anti-money laundering requirements, 9pokies may collect and review:

• copies of identification documents such as passport, driver licence, or other government-issued ID
• proof of address documents such as bank statements or utility bills
• source of funds or source of wealth information where reasonably required
• facial verification images or video verification where used
• sanctions, politically exposed person, and adverse media screening results where required for compliance checks

Technical and device information

When you use 9pokies.casino, certain data may be collected automatically, including:

• IP address
• device identifiers
• browser type and version
• operating system
• language settings
• time zone
• website usage logs
• cookie data and similar tracking technologies
• pages visited, timestamps, clickstream information, and referring URLs
• game session data and service performance logs

Communications and correspondence

9pokies may keep records of communications between you and the business, including:

• emails sent to or received from [email protected]
• customer support enquiries
• complaints and dispute records
• account review communications
• responsible gambling interactions
• fraud or security investigation correspondence

Sensitive or higher-risk information

In limited cases, 9pokies may process information that is more sensitive in nature where necessary and lawful, such as:

• information relevant to self-exclusion or responsible gambling measures
• information needed to investigate suspicious activity or payment disputes
• information required by law enforcement, courts, regulators, or financial crime controls

How We Use Your Information

9pokies uses personal information only where there is a valid reason to do so. The main purposes of processing include the following.

Providing gambling and account services

Personal information is used to:

• create and manage user accounts
• verify eligibility and age
• process bets, wagers, wins, and losses
• administer deposits and withdrawals
• provide access to games, promotions, and account features
• maintain records of account activity and player settings

Customer service and account administration

Personal information is used to:

• respond to enquiries sent to [email protected]
• troubleshoot technical issues
• resolve disputes, complaints, and payment queries
• communicate about account status, transactions, and policy changes

AML/CFT, legal, and regulatory compliance

9pokies may process personal information to comply with applicable legal obligations, including obligations commonly associated with anti-money laundering and counter-terrorism financing compliance, fraud monitoring, and identity assurance. This may involve:

• identity verification
• age verification
• monitoring transactions and gameplay for suspicious activity
• keeping legally required records
• responding to lawful requests from regulators, law enforcement agencies, courts, or other competent authorities

In Australia, relevant obligations may arise under the Privacy Act 1988 (Cth), the Australian Privacy Principles, and, where applicable to the business model and regulated activities, the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth). References are also made to guidance published by the Office of the Australian Information Commissioner and AUSTRAC where relevant to data handling and compliance practices.

Fraud prevention, security, and risk management

Personal information is used to:

• detect and prevent fraud, account misuse, collusion, bonus abuse, identity theft, and unauthorised access
• monitor unusual betting patterns or suspicious transactions
• secure systems, networks, and player accounts
• investigate breaches of terms, policies, or legal requirements

Research, analytics, and service improvement

9pokies may use information to:

• analyse platform performance
• improve website usability and game delivery
• understand player behaviour in aggregated or de-identified form
• test and develop security, compliance, and responsible gambling controls

Where possible, analytics and research activities use aggregated or de-identified data to reduce privacy impact.

Marketing Communication

9pokies may use contact details and account data to send service-related communications and, where permitted by law, marketing communications.

Service messages

These communications are necessary for the operation of your account and may include:

• account verification requests
• security notices
• deposit or withdrawal confirmations
• important policy updates
• notices about responsible gambling tools or account restrictions

These messages are generally non-optional where they are necessary to provide the service or comply with law.

Marketing messages

Where permitted, 9pokies may send promotional communications relating to products, services, bonuses, offers, or features that may be of interest to you. Marketing data may be based on:

• account activity
• preferences
• geographic location
• prior engagement with promotions

You may opt out of marketing communications at any time by:

• following the unsubscribe instructions in the relevant communication, where available
• contacting [email protected] and requesting removal from marketing lists

Opting out of marketing will not prevent you from receiving essential account or legal communications.

Obtaining Personal Information

9pokies collects personal information through several channels.

Information provided directly by users

You may provide personal information when you:

• register an account
• upload KYC or verification documents
• make deposits or request withdrawals
• place bets or use gambling services
• contact [email protected]
• respond to compliance requests
• participate in surveys, promotions, or responsible gambling processes

Information collected automatically

Certain information is collected through cookies, server logs, device data, and similar technologies when you interact with 9pokies.casino. This helps maintain security, functionality, traffic analysis, fraud controls, and user experience optimisation.

Information obtained from third parties

9pokies may also receive personal information from third parties such as:

• identity verification providers
• payment service providers
• fraud prevention and risk management providers
• analytics and technical service providers
• sanctions and politically exposed person screening databases
• publicly available sources where lawful and relevant
• corporate affiliates or service partners involved in account administration or compliance

9pokies takes reasonable steps to ensure that third-party data sources are appropriate and that information obtained from them is relevant, lawful, and proportionate to the purpose for which it is used.

Data Recipients

Access to personal information is restricted to those who need it for legitimate business, operational, legal, or security reasons. Depending on the circumstances, your personal information may be accessed by:

• authorised employees, officers, and contractors of 9pokies
• customer support personnel
• payments and finance teams
• fraud, risk, and security teams
• compliance and verification personnel
• responsible gambling personnel
• IT, hosting, maintenance, and cybersecurity providers
• professional advisers such as legal, audit, compliance, or corporate consultants where necessary

Access is managed using role-based controls, confidentiality requirements, and internal security procedures.

Releasing Data to Third Parties

9pokies does not sell personal information. However, personal information may be disclosed to third parties where necessary for service delivery, legal compliance, security, or legitimate operational purposes.

Your information may be shared with:

• payment processors and financial institutions to facilitate deposits, withdrawals, chargeback management, and fraud checks
• identity verification and KYC providers to verify age, identity, address, and risk factors
• game providers and platform suppliers where needed to deliver gaming content, validate play, or investigate technical incidents
• cloud hosting, data storage, communications, analytics, and cybersecurity vendors
• regulators, law enforcement agencies, courts, dispute resolution bodies, or competent authorities where disclosure is required or authorised by law
• professional advisers and transaction counterparties in connection with audits, legal claims, corporate restructures, mergers, acquisitions, or financing events, subject to appropriate confidentiality safeguards

Where personal information is disclosed to service providers, 9pokies takes reasonable steps to ensure that such recipients process the information only for authorised purposes and under appropriate privacy and security protections.

Cross-border disclosure

Because online services often rely on international infrastructure and specialist providers, personal information may be stored or processed outside Australia. Where cross-border disclosures occur, 9pokies will take reasonable steps to ensure that overseas recipients handle personal information in a manner consistent with applicable privacy requirements and contractual safeguards.

Data Retention

9pokies retains personal information only for as long as necessary for the purposes set out in this Privacy Policy, including legal, regulatory, fraud prevention, dispute resolution, accounting, and security purposes.

Retention periods may vary depending on the type of information and the reason it was collected. In particular:

• account records, transaction records, and compliance files may be retained for at least 5 years where required for anti-money laundering, financial crime monitoring, audit, or legal compliance purposes
• support records, dispute files, and investigation materials may be retained for as long as reasonably necessary to resolve the matter and meet legal obligations
• technical logs and security records may be retained for operational and cybersecurity purposes for an appropriate period

After the relevant retention period expires, personal information will be deleted, destroyed, anonymised, or de-identified unless further retention is required or permitted by law.

Requests for erasure

You may request deletion of personal information by contacting [email protected]. However, this right is not absolute. 9pokies may refuse or delay deletion where information must be retained:

• to comply with legal obligations
• to complete ongoing transactions
• to establish, exercise, or defend legal claims
• to investigate fraud, security incidents, or terms breaches
• to comply with mandatory record-keeping requirements, including the 5-year period commonly applied for AML/CFT purposes

Security of Your Data

9pokies uses technical and organisational measures designed to protect personal information against unauthorised access, misuse, loss, destruction, or alteration. No online service can guarantee absolute security, but reasonable safeguards are implemented to reduce risk.

Security measures may include:

• account access controls using usernames and passwords
• encrypted transmission of data using industry-standard protocols such as TLS where implemented
• secure storage systems and segmented access permissions
• monitoring of account activity and suspicious login behaviour
• internal policies governing confidentiality and data handling
• vendor due diligence and contractual controls for external service providers
• incident response procedures for suspected privacy or security events

Users also play an important role in protecting personal information. You should keep login credentials confidential, use strong passwords, avoid sharing account access, and notify 9pokies immediately if you suspect unauthorised use of your account.

Cookies and Similar Technologies

9pokies.casino may use cookies, local storage, pixels, tags, and similar technologies to support website functionality, remember user preferences, analyse traffic, improve content delivery, and assist with fraud prevention and security.

These technologies may help to:

• keep users signed in where applicable
• remember language and account preferences
• measure website performance and usage trends
• detect suspicious or automated activity
• support analytics and troubleshooting

You may be able to manage cookies through your browser settings. Disabling some cookies may affect website functionality, login persistence, or service performance.

Your Rights and Contacting Us

Subject to applicable law, you may have the right to request access to personal information held about you and to request correction of inaccurate, incomplete, or outdated information.

Depending on the circumstances, you may also have rights relating to:

• deletion of certain personal information
• restriction or objection to certain processing activities
• withdrawal of consent where processing relies on consent
• portability of certain information where applicable
• complaints about how personal information has been handled

To make a privacy request, update your information, withdraw marketing consent, or raise a privacy concern, contact:

[email protected]

9pokies may need to verify your identity before responding to a request. This is done to protect account security and prevent unauthorised disclosure.

If you are dissatisfied with the privacy response you receive, you may have the right to lodge a complaint with the Office of the Australian Information Commissioner or another competent supervisory or regulatory authority, depending on the circumstances.

Children and Age Restrictions

Gambling services are intended only for persons who are legally eligible to use them. 9pokies does not knowingly provide gambling services to minors or knowingly collect personal information from individuals who are under the lawful age for such services. Age verification checks may be conducted during registration, before withdrawals, or at any point where eligibility concerns arise.

If 9pokies becomes aware that personal information has been collected from a person who is not legally eligible to use the services, the account may be suspended or closed and appropriate steps may be taken to delete or restrict the information, subject to any overriding legal obligations.

Changes to This Privacy Policy

9pokies may update this Privacy Policy from time to time to reflect changes in legal requirements, operational practices, technology, security standards, or service features. The latest version will be published on 9pokies.casino with the updated effective date.

Where changes are material, 9pokies may provide additional notice through the website or via account-related communication channels where appropriate. Continued use of the services after an updated Privacy Policy takes effect constitutes acknowledgment of the revised terms, to the extent permitted by law.

References

This Privacy Policy has been prepared with regard to the following Australian legal and regulatory materials, as applicable:

• Privacy Act 1988 (Cth)
• Australian Privacy Principles
• Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth)
• Office of the Australian Information Commissioner guidance on privacy obligations and APP compliance
• AUSTRAC guidance relevant to AML/CFT record-keeping, customer identification, and suspicious matter compliance practices

For all privacy-related enquiries, please contact: [email protected]